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ERR: InstallShield Error Message Appears during installation of SmartDL
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 07-31-2007, 1:50 PM |
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Robin Soto
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Joined on 07-27-2006
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Posts 48
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Points 0
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ERR: InstallShield Error Message Appears during installation of SmartDL
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| Symptom |
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When you click on the Imanami SmartDL executable to begin the installation process, you may receive the following error messages:
- 1603: Error installing windows installer engine. A file which needs to be replaced may be held in use. Close all applications and try again.
- 1621: Failed to verify signature of the file dotnetfx.exe
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| Cause |
| The version of the windows installer (3.1) program that is installed during an upgrade to Windows 2003 Service Pack 1 will cause this issue to occur. |
| Resolution |
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This issue can be resolved by downloading the latest Microsoft Windows Installer 3.1 (v2) at the link provided below before installing SmartDL 4.0.
http://support.microsoft.com/kb/898715
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