Imanami Community

ERR: The license number and/or license key entered is invalid or expired

This article applies to:

• OProfile 4.5
• SmartDL 3.0
• SmartDL 4.0
• WebDir 4.0
• DTM 2.0
• DTM 3.0

SYMPTOM

After entering a valid evaluation license number and license key you receive the following message:

The license number and/or license key entered is invalid or expired.  please try again.

NOTE: This problem does not occur if a FULL RETAIL LICENSE is entered.

This is caused by customizing the Short Date Format in the Regional Settings of the Control Panel to something other than M/d/yyyy.  The Imanami License Manager Library expects the date in the format M/d/yyyy, if it receives the date in a different format, say yyyy-MM-dd for example it will assume the license has expired.

WORKAROUND

You can work around the issue by changing the Short Date Format back to the English (United States) default of M/d/yyyy.

1. Open the Control Panel (Click the Switch to Classic View link on the left if using Windows XP).
2. Double-click on Regional and Language Options.
3. Click Customize on the Regional Options tab.
4. Select the Date tab.
5. Change the Short date format to "M/d/yyyy" (without the quotes).
6. Click OK twice.
7. Launch the application.

This will be resolved in a future release of the above referenced product.

STATUS

Imanami has confirmed this to be a problem with the above referenced product.